Current openings

Customer Care Executive

Vacancy: 3

Job Duties;

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Answering calls politely and professionally to provide information about services and products.
  • Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries.
  • Processing or taking orders, filling in forms and applications.
  • Follow up to ensure that appropriate action has been taken on customer requests and complaints.
  • Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.
  • Performing the registration process for clients without any errors.
  • Make reminder calls to clients, send follow-up emails and schedule appointments.
  • Always perform timely performance evaluations and initiate appropriate action if needed
  • Check and ensure that all Customer Care Executives are well informed and have up-to-date information so that they can best service the customer.
  • Always check and ensure that Customer Service follow-up procedures are complete and meet time standards and regulations.

Business Development Officer

Vacancy: 5
Job Duties;

  • Prospect for potential new clients and turn this into increased business.
  • Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities. * Meet potential clients by growing, maintaining, and leveraging your network.
  • Identify potential clients, and the decision makers within the client organization.
  • Research and build relationships with new clients.
  • Set up meetings between client decision makers and company’s practice leaders/Principals.
  • Plan approaches and pitches. * Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.
  • Participate in pricing the solution/service.
  • Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. * Use a variety of styles to persuade or negotiate appropriately.
  • Present an image that mirrors that of the client.

Send your CV to hr@sways.in